FAQ
Product Questions
Do your products contain tobacco?
No. All nicotine pouches and vapes are completely tobacco-free and designed for adult use only (18+).
What are nicotine pouches and how do I use them?
Nicotine pouches are small portions placed under the upper lip. They release nicotine over time and can be used instead of smoking.
Are nicotine pouches harmful?
Nicotine is addictive. These products are not for people under 18, pregnant individuals, or those with health issues—please consult a doctor before use.
What’s inside a pouch?
Ingredients vary by product, but generally include nicotine, flavorings, sweeteners, pH adjusters, and safe fillers.
How many servings per can?
Each can typically contains 20–25 pouches.
What’s the shelf life?
Most products stay good for 6 to 12 months. Check the bottom of the can for the exact date.
Shipping & Orders (Canada Only)
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard. Payments are processed securely at checkout.
Can I track my order?
Yes, once your order is shipped, you’ll get a tracking link by email. You can follow your package all the way to your doorstep.
What if I haven’t received my order?
If your tracking shows a delay or you haven’t received your order after a few business days, feel free to contact us directly. We’ll look into it and help sort things out.
Why didn’t I get an order confirmation email?
Check your spam or junk folder first. If you still don’t see anything after 30 minutes, reach out to us—we’ll confirm that your order went through.
How long does delivery take?
Delivery usually takes around 1 – 5 business days